FAQ's

Q: If I have multiple Luxury Hotel Cash Cards, can I apply them to the same reservation?
A: Sorry, only one Luxury Hotel Cash Card per reservation can be used.

Q: Can I apply other discounts (i.e AAA, AARP, corporate discounts, etc...) along with my Luxury Hotel Cash Card reservation?
A: No, when making a reservation on our site, the only discount that can be used is the pin number associated with our site.

Q: Where can I redeem my Luxury Hotel Cash Card?
A: Your card can only be redeemed on this site, not on any other travel site, not through an agent, or not directly through the hotel.

Q: Does my card expire?
A: Luxury Hotel Cash Cards do not expire.

Q: Is there a listing of all the hotels on your site?
A: Since there are over 100K hotels in our inventory that dynamically changes, there is no list of each of these hotels; to see our inventory, just search in your desired city & state by your desired date range.

Q: I noticed a hotel I was interested in booking, and when I go to the site now, it's no longer there - Why?
A: Our inventory of over 100K hotels throught the Priceline Network is dynamic, meaning, when new availabilty of hotels are available they are displayed, and when inventory is no longer available, they are no longer displayed- so, if you no longer see a hotel, feel free to try later or select an alternate property.

Q: Why would someone want a Luxury Hotel Cash Card?
A: Because it saves you money at over 100,000 hotels and resorts worldwide.

Q: How do I use the value of my Luxury Hotel Cash Card when making a reservation?
A: You can then search for your desired date and destination for your hotel stay. You are then provided the best prices for your desired stay. Once you have decided on your best itinerary, you may book your reservation. When you are ready to pay for your reservation, you will enter your Name, email, and Luxury Hotel Cash Card Number that is provided during the payment process. It will automatically credit your account up to 12% . Here's an Example:  It works like a debit card.  You start with your face amount.  Every time you book a room you get 12% of the room cost as a savings and you are left with a balance in your account to use another time or you can give it to a friend to use. So a room that normally cost $200.00 will now cost you $176.00 a $24.00 savings on a $100.00 face amount of your Luxury Hotel Cash Card and your new balance on your Luxury Hotel Cash Card is $84.00.Upon completion of your transaction your new balance in your Luxury Hotel Cash Card will be available for future use. You will then receive your discount within 3 to 4 weeks.

Q: What happens when I enter my Luxury Hotel Cash Card Number into the Customer Info Box?
A: When you fill your info (please revier our How To Use link), the appropriate discount will be deducted off the total price of your booking.

Q: How do I access the balance of my Luxury Hotel Cash Card?
A: Simply go back to the Home Page of Hotecashcard.com and go to check balance and enter your unique card number

Q: Can I transfer my HCC "Cash"?
A: Yes you can transfer any amount you want (in intervals of $5), up to the balance of your account.

Q: Are there any hooks, restrictions, or strings attached?
A: No, you can use the card for any hotel on this site.

Q: Can I get a new Luxury Hotel Cash Card if I lose it.
A: Since the card is worth real money, we are sorry, but we cannot replace your card.

Q: What if I forget, or loose my Luxury Hotel Cash Card Number?
A: Your Luxury Hotel Cash Card Number may be in electronic form or if a physical locard, located on the back on your card. If you lose your card, you can email us, and we will try to provide the card number to you.

Q: If I cancel or change my reservation, can I redeem my Luxury Hotel Cash Card discount again?
A: Each time you book, the discounted percentage will be deducted from your cards original value.

Q: What if I want to change/cancel my reservation?
A: All bookings on our site are non-refundable, so, don't make your booking until you are sure of your plans.

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